Condition builder

Another major component of lists is the ability to filter them using the condition builder (also sometimes called the query builder). The condition builder is one of the most powerful, and most useful tools in all of ServiceNow, and it can be found doing more than just filtering lists.

Condition builders can be included on forms as a field to store a condition value, and we've already seen how they can be used to filter the options that one can select from a Reference type field, while we were creating the Major incident field for our virtual war room application. Let's try out some examples of how the condition builder works. We'll use the incident table as an example, since it should contain a good amount of demo data in your instance, and it's got a lot of different type of fields.

To get started, navigate to Incident | All from the application navigator. In the list that appears, click on the filter icon at the top-left. Let's walk through several example filters, and how to build them using the condition builder.